Shipping policy

Order Processing

 

 

All our products are 100% handmade and made only after you place an order. 🛠️
⏳ Production time: 15 days
🚚 Shipping time: 15 days
📦 Total: ~30 days to receive your product.

Please order only if you agree with this timeline.
❌ No cancellations once the order is placed, as we start making your product immediately. 

At Platonic, all items are made to order this means each piece is specially crafted just for you after you place your order.

• Production Time: 7–15 working days (excluding weekends and holidays).

• Delivery Time: 7–15 working days (after production is complete).

Please allow a total of 15 days from the date you place your order for your item to reach you.

 

Shipping Details

 

• We process and ship orders Monday through Friday.

• Once your order is ready to ship, you will receive a shipping confirmation email with tracking details.

• Delivery timelines may vary slightly depending on your location or unexpected courier delays, but we do our best to deliver on time.

 

Important Notes

 

• Since all products are custom-made, we do not keep ready stock.

• Please ensure you provide accurate shipping details to avoid delivery issues.

• We are not responsible for delays caused by courier services or circumstances beyond our control (such as weather or strikes).

• If you have any questions or need help with your order, feel free to contact us at kokanplanet@gmail.com or +91 74988 88880 we're happy to assist!

• Thank you for choosing Platonic we appreciate your patience and support for made-to-order craftsmanship.